Justin Huff is a very nice person but my experience with his company was very negative. I hired him to reface my cabinets it started out well mid-May 2016 and was to be completed mid June 2016. Justin finished as much as he would do in December 2016. There was a delay on my part due to me being hospitalized in November. Numerous times I had to call/email the Kitchen Tuneup headquarters and have them work with Justin to get the project completed.
The sheetrock work done on my ceiling was very poor to the extent the painter when he arrived with his crew would not paint the kitchen ceiling until it was corrected, the cabinet doors/drawers were delayed for at least 6 weeks, the new dishwasher shorted out the first time I used it after it was installed, in my contract I was to have a new garbage disposal installed only to find out in January 2017 when it started leaking it was never replaced. When I brought this to Justin’s attention he did have me deduct the $325.00 (plumbers bill) from my final bill. The cabinet doors had to be reordered several times due to incorrect sizes and poor quality workmanship. When I complained to the cabinet company I found out the drawer fronts that go with my doors were not the ones Justin had ordered. I received cheap looking flat front doors vs the decorative drawer fronts that went with the doors. Currently I am in the process of ordering the correct fronts. Justin installed tile on my kitchen backsplash and fireplace surround I came home to find him trying to scrape off the grout with a screwdriver. His explanation was that he applied the grout to all of the tile at once realized he needed more went to Home Depot and when he got back he could not wipe off the excess. All of the tile had to be removed, when new tile was installed the finish work was unacceptable the salesman from the tile company came to my home and determined it was not installed properly this was also confirmed by another tile salesman. Justin insisted it was installed correctly and several options were tried to clean it up all of which failed. I hired someone else to clean it up the best they could. The finish work still does not look professional. My neighbors complained about a mess that was left in the common stairwells and hallways which I ended up having to clean because Justin would not take care of it until Monday which was unacceptable to my neighbors.
The only part of the project that went smoothly was the quartz countertop and I am very happy with it.
This was by far the worst experience I have ever had with a company. I disagreed with the final bill I received but decided it was better to pay it and have him go away then it was to end up in a lengthy battle over it.
All USA
Justin Huff is a very nice person but my experience with his company was very negative. I hired him to reface my cabinets it started out well mid-May 2016 and was to be completed mid June 2016. Justin finished as much as he would do in December 2016. There was a delay on my part due to me being hospitalized in November. Numerous times I had to call/email the Kitchen Tuneup headquarters and have them work with Justin to get the project completed. The sheetrock work done on my ceiling was very poor to the extent the painter when he arrived with his crew would not paint the kitchen ceiling until it was corrected, the cabinet doors/drawers were delayed for at least 6 weeks, the new dishwasher shorted out the first time I used it after it was installed, in my contract I was to have a new garbage disposal installed only to find out in January 2017 when it started leaking it was never replaced. When I brought this to Justin’s attention he did have me deduct the $325.00 (plumbers bill) from my final bill. The cabinet doors had to be reordered several times due to incorrect sizes and poor quality workmanship. When I complained to the cabinet company I found out the drawer fronts that go with my doors were not the ones Justin had ordered. I received cheap looking flat front doors vs the decorative drawer fronts that went with the doors. Currently I am in the process of ordering the correct fronts. Justin installed tile on my kitchen backsplash and fireplace surround I came home to find him trying to scrape off the grout with a screwdriver. His explanation was that he applied the grout to all of the tile at once realized he needed more went to Home Depot and when he got back he could not wipe off the excess. All of the tile had to be removed, when new tile was installed the finish work was unacceptable the salesman from the tile company came to my home and determined it was not installed properly this was also confirmed by another tile salesman. Justin insisted it was installed correctly and several options were tried to clean it up all of which failed. I hired someone else to clean it up the best they could. The finish work still does not look professional. My neighbors complained about a mess that was left in the common stairwells and hallways which I ended up having to clean because Justin would not take care of it until Monday which was unacceptable to my neighbors. The only part of the project that went smoothly was the quartz countertop and I am very happy with it. This was by far the worst experience I have ever had with a company. I disagreed with the final bill I received but decided it was better to pay it and have him go away then it was to end up in a lengthy battle over it.