OUTSTANDING job from my first call to job completion. Every person I spoke to was professional and helpful. The service technician was awesome. We had been without hot water for the past 14 days due to a faulty install by another plumbing company. I called Casey's Plumbing after hours, to try to resolve the problem. The night phone service was a live person who made us an appointment for first thing next morning. John, our service tech, called first thing next morning (this morning) to make sure he knew where we were located. He arrived, got to work, and quickly identified that a brand new hot water heater (only a week old) had been improperly installed and was ruined. He made arrangements to immediately replace the water heater. After a parts run and some lunch, John spent all afternoon getting things right. And as I type this, we have HOT water for the first time in 14 days. Way to go John, the support staff and Casey's Plumbing in general. A top rate company and a top rate experience.
All USA
OUTSTANDING job from my first call to job completion. Every person I spoke to was professional and helpful. The service technician was awesome. We had been without hot water for the past 14 days due to a faulty install by another plumbing company. I called Casey's Plumbing after hours, to try to resolve the problem. The night phone service was a live person who made us an appointment for first thing next morning. John, our service tech, called first thing next morning (this morning) to make sure he knew where we were located. He arrived, got to work, and quickly identified that a brand new hot water heater (only a week old) had been improperly installed and was ruined. He made arrangements to immediately replace the water heater. After a parts run and some lunch, John spent all afternoon getting things right. And as I type this, we have HOT water for the first time in 14 days. Way to go John, the support staff and Casey's Plumbing in general. A top rate company and a top rate experience.